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Inclarity Careers

Be part of the Inclarity team and work for the UK's most established hosted VoIP provider.

We are always interested in meeting candidates who want to work in an environment where they can have a real impact on the growth of the business and a desire to progress.  If we are not currently posting a job that is of interest to you please send in your CV as we are always willing to consider exceptional people with relevant experience.


Inclarity has a no-agencies policy.



Submit CV

Customer Service Agent  - Southern Based

 

Inclarity Communications requires a Customer Service Agent to support the Inclarity business growth and expansion.  The successful candidate will support the Business on all

Customer Service activity.


Summary of duties 


- Taking 1st line calls from Helpdesk and performing 1st line assistance to customers

                                       - Responsible for the inbound email and customer updates

                                                      - Proactive calls/keeping customers updated

                           - Troubleshooting customer reported faults managing the updates and raising

        fault tickets with our 3rd Party providers and escalating to 2nd Line Customer Support Engineers  

- Raising Tickets, Tracking fault tickets and keep customers informed and updated at all times
-
Supporting customers with questions and providing advice on the best
approach to resolve their issues


Skills, knowledge and experience required

- Flexible approach to the working environment during the various stages of each project
- Must have a willingness to learn new skills in order to support the full range of services
- Understand and anticipate customer needs and requirements
-  Must be able to establish effective internal and external customer relationships.

- Excellent communication skills, verbal and written
-  Must be able to plan work and schedule task and activities and manage them accordingly
- Must have at least 3 years in B2B telecoms telephony and connectivity customer service
- Good to have 1-2 years’ experience in the hosted telephony customer services team
-  Good Time Keeping
- Ability to multi-task

Submit CV



Billing Analyst  - Southern Based

 

Inclarity Communications requires a Billing Analyst to support the business growth and expansion of the Billing function. The successful candidate will support the Billing Manager and the Inclarity Business on all Billing activity.


Summary of duties 


- Support and ensure the Monthly Bill Run is generated accurately

- Analyse and check billing queries to ensure accuracy of billing and where

applicable generate invoice credits

- Proactively provide advice on changes which increases the

accuracy of every bill run

- Respond and Resolve Billing related queries both Internal and External
- Support the business with requests for billing analysis and reporting
- Review and amend pricing by Partner and Customers where required


Skills, knowledge and experience required

- Ability to use own initiative and pay close attention to detail
- Capable of hands on problem-solving, with ability to generate ideas and solutions
- A positive and determined approach dealing with Internal and External customer
- Ability to cope with high volume of transactions and to prioritise tasks
- Strong communication skills in all forms including written, oral, email, telephone
- Excellent time management skills
- A positive attitude to dealing with people
- Capable of working independently, and having responsibility as an individual
- Ability to multi-task
- Ownership of problems and task from start to completion
- 1-2 years’ experience within Telecoms Billing


Submit CV



Telesales Executive  - Southern Based


Inclarity is looking to appoint a professional telemarketer, with 3 years’ experience, and a proven track record of generating leads/appointments and identifying opportunities in the telecoms field.  The candidate must have experience of calling into the B2B environment and have skills that include getting past the gatekeeper to speak to decision makers.


Summary of duties

 

- Identify opportunities to create new business demand with

customers for hosted VoIP solutions.

- Maintaining prospect relationships through proactive and regular contact

-Recording of all activities in the company’s CRM system and other associated tools

- Work closely with sales team members for appointment and diary management

 

Skills, knowledge and experience required 


- Previous telemarketing and lead generation experience

- Excellent communications skills both verbally and written

- Able to demonstrate a high level of work commitment

- Be highly organised, self-sufficient and target driven

- Experience of working in a fast paced sales driven environment

- Evidence of achieving results

-Must be able to prove longevity in previous roles


Submit CV



Inclarity offers:

- An outstanding industry reputation

- An excellent culture and social working environment 

- Location in West London close to M40, M4 and tube stations

- Competitive salary with uncapped commission being equivalent to basic salary plus monthly incentives 

- Benefits package

- Full marketing support to our sales operation

- Great team atmosphere


I joined Inclarity in as a telesales agent in 2012, since that time I have had the opportunity to move up within the business; this includes time in customer service, then progressing into sales as an account manager and most recently I have become a new business sales executive.  Inclarity has supported me through this career transition and provided me with the necessary training and guidance to enable me to succeed.


Ashley Wyatt, Account Manager