Agents are the DNA of your call centre service which is why inclarity has built a package tailored to help agents excel. Agents are provided with an intuitive interface that helps them answer, direct and complete calls quickly and highly professionally.
Agent call control: improve your customer service
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Calls are answered automatically with a screen pop-up window announcing the caller to the agent before the agent picks up.
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Agents can easily forward calls, put calls on hold, conference calls and escalate calls to a supervisor.
Agent status control: improve productivity
This feature provides visibility of whether an agent is available, unavailable, logging in or busy in wrap-up.
One click dialling: improve productivity
This is a useful feature for telesales campaigns. Numbers are dialled using integration with Outlook and its associated click-to-dial capability.
Reporting: improve customer service and productivity
Agents are presented with real-time statistics directly on their desktop.
