inclarity provides your office manager with powerful online call reporting tools that can help you generate more efficiency and cost savings from your business. Data can even be exported to CSV format for analysis and graphing in applications like Microsoft Excel as well as presented as PDF documents or emails.
Standard features
Call details and call totals reporting: how efficient is your business?
Analyse inbound calls, outbound calls or both.
View calls by day of the week, time of the day, department or telephone extension. This tool can be very powerful in;
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Identifying whether outbound sales call activity is at the right level
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Forecasting busy periods when you need more resources
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Spotting “abnormal” calls; for example international calls placed out of office hours could be due to people making non-business calls on your telephone bill.
On hold reporting: how responsive is your business?
Analyse how long customers are kept on hold by departments.
Dropped and unanswered calls: how responsive is your business?
Analyse how many calls you are dropping or missing in total, by day of the week or time of the day.inclarity's service delivers you with the most powerful and accurate call logging data available today.
