Perception is… Reality or Legacy?

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Recently we have been considering what office workers from the first decade of the 21st Century would notice most if they were time shifted ten or fifteen years forward and visited the modern office of today.

We think that employee use of their own or company supplied smartphones in the workplace would stand out along with the use of tablet computers and PCs with large flat screens. To these office staff many desks might appear to be unused in the office of today and you would have to explain to your time travellers –  and assure them that business was good – it’s just that many staff today work remotely from the central office, either at home or in business hubs around the UK.

… and then you explain the cloud.

But despite this unprecedented level of transformation in business technology, one area of an organisation is often found to still be using outdated, legacy infrastructure in the form if the office telephone system.

Last month we read that trade journal Comms Business Magazine had run a survey that revealed opinion on which PBX systems readers believed could now be regarded as legacy solutions. The top three legacy PBX vendors were identified as being NEC, Avaya and Samsung.

However, whilst most communications platforms supplied today are indeed now cloud and hosted based solutions the fact of the matter is that around 80% of offices are still have what we now term a ‘legacy’ aging PBX.

It was no accident that in the period post the 2008 global financial crash that sales of legacy PBX fell off a cliff. Not only were businesses being understandably far more cautious with their capital expenditure plans but they were also looking at new ways of doing business that would differentiate them from the laggards still pondering the fact that the key to success in the new century was the effective use of communications.

This ‘digital transformation’ of business – a journey still being started and undertaken by many organisations today, had many objectives to achieve. These included placing customers first and developing an ethos within the organisation that delivered customer service excellence. The goal was to gain competitive advantage and mitigate against being disrupted by a digitally savvy competitor.

If that was the strategy then key amongst the tactics required to deliver that promise was having a mobile, agile business that could respond to market changes rapidly and deliver what the customer was looking for.

And the best way to deploy this new technology was through cloud and hosted based applications that could be turned on or off as and when the business needed the services and delivered to any location or device that had network access.

Legacy PBX and customer premises based solutions just could not provide this level of flexibility, speed of deployment or integration with applications such as CRM systems and Unified Communications as a Service that users were demanding.

During the entire period of the time shift that our imaginary office workers experienced Inclarity has been supplying hosted telephony solutions to business that are integrated in to the business processes of the day.

As the ‘Millennial’ generation entered the work place Inclarity noticed that they bypassed legacy phone systems altogether and used their own devices – smartphones and tablets, because that’s what they used outside the workplace.

When we change out legacy PBX for hosted solutions Millennials can have the ‘office’ system on their mobile devices as well as access to all the information and data they need to run the business.

And when you change out your aging PBX for our hosted solutions your organisation will get the flexible infrastructure your digital transformation needs to compete today.


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