No business stands still, when you grow and expand, you’ll also need to grow your phone system and traditionally this would have meant ordering more expensive phone lines and additional on premises equipment. Not so with Inclarity solutions as cloud-based systems such as our ease this growth without the need for additional infrastructure.
Controlling costs, along with retaining customers and gaining competitive advantage, is one of the top three pre-requisites for any business.
A business operational cost area that is frequently overlooked is that of communications, an important, but sometimes costly, vital business necessity.
With a strong track record in operational management and experience in running cross-functional teams, Rashesh previously worked for Arrow Communications, and Reeves Lund, prior to the acquisition, and has a total of 12 years in the telecoms industry.
A well-informed mobile workforce with access to company information, resources and data can respond far quicker to customer enquiries and solve problems faster. Also, knowing how many and which calls the company has failed to answer, provides a start point from which to measure lost business, win it back and take steps to eliminate the problem.
Putting all that information in front of a workforce automatically, say by a live, real time wallboard, will motivate the workforce to achieve continual improvement. Inclarity and its partners can help business to realise these opportunities.
Data security is such a hot topic today and the penalties for data breaches so severe that everyone must take steps to mitigate against such an occurrence.
The payment card industry (PCI) requires that the Card Verification Code, or CVC, and the extra code printed on the reverse of a debit or credit card, is not included in any call recording of the sales process. The problem for businesses is that this code verifies and authorises the ‘card not present’ sale and must therefore be requested from the buyer.
Wouldn’t it be great if all your communications applications were always up to date?
Most people would agree with the sentiment but many are still stuck with legacy products and applications that must be upgraded on site by suppliers that charge you for the privilege of having their latest versions – after all it could just be a dressed-up bug fix!
Buying products this way comes with many drawbacks, not least of which is suppliers ‘saving up’ new features until they feel they have enough new functionality to get away with charging you that ‘upgrade’ fee. Read more ……