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Inclarity Careers

Be part of the Inclarity team and work for the UK's most established hosted VoIP provider.

We are always interested in meeting candidates who want to work in an environment where they can have a real impact on the growth of the business and a desire to progress.  If we are not currently posting a job that is of interest to you please send in your CV as we are always willing to consider exceptional people with relevant experience.


Inclarity has a no-agencies policy.



Submit CV

Customer Service Agent  - Southern Based

 

Inclarity Communications requires a Customer Service Agent to support business growth and expansion.  The successful candidate will support the Business on all Customer Service activity.


Summary of duties

 

- Taking 1st line calls from Helpdesk and performing 1st line assistance to customers

                                       - Responsible for the inbound email and customer updates

                                                      - Proactive calls/keeping customers updated

                           - Troubleshooting customer reported faults managing the updates and raising

        fault tickets with our 3rd Party providers and escalating to 2nd Line Customer Support Engineers  

- Raising Tickets, Tracking fault tickets and keep customers informed and updated at all times
-
Supporting customers with questions and providing advice on the best
approach to resolve their issues 



Skills, knowledge and experience required


-  Flexible approach to the working environment during the various stages of each project
- Must have a willingness to learn new skills in order to support the full range of services
-
Understand and anticipate customer needs and requirements
-  Must be able to establish effective internal and external customer relationships.

- Excellent communication skills, verbal and written
-  Must be able to plan work and schedule task and activities and manage them accordingly
- Must have at least 3 years in B2B telecoms telephony and connectivity customer service
-
Good to have 1-2 years’ experience in the hosted telephony customer services team
-  Good Time Keeping
- Ability to multi-task


Submit CV



Network & Sys Admin  - Southern Based


  The successful candidate will support the Inclarity Business mainly on the Network Admin level however will be required to overlap into System Admin activity.


Summary of duties

 

- Management of the Inclarity Core and Internal networks

Management of the policies, maintenance, upgrading and implementation of changes across both networks

Support systems administration of all servers and virtualised environments

-  3rd line ticket management end to end - Mainly network related issues and support the

VoIP engineer with troubleshooting

-  Implementation of projects such as new working standards into the network, example: SNMPc

for proactive monitoring of the network devices and servers

-  Manage 3rd line faults with customers and network faults with suppliers

-  Provide a network overview and strategy to support the Inclarity business growth

-  Provide regular business updates by means of reports of the network performance,

network maintenance and project delivery

-  Support and input into the Operations Director’s network planning and strategy

-  Management of suppliers and supplier support contracts related to the Core and Internal Networks

-  Management of the security of the Inclarity Networks

-  Propose the hardware and software for internal IT users

-  Establishes network specifications by conferring with users; analyzing workflow, access,

information, and security requirements; designing router administration,

including interface configuration and routing protocols.

-  Establishes network by evaluating network performance issues including availability,

utilisation, throughput, goodput, and latency; planning and executing the selection,

installation, configuration, and testing of equipment; defining network policies and procedures;

establishing connections and firewalls.

-  Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.

-  Secures network by developing network access, monitoring, control, and evaluation;

maintaining documentation.

-  Prepares users by designing and conducting training programs; providing references and support.

-   Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements.

-  Meets financial requirements by submitting information for budgets; monitoring expenses.

-  Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

-  Protects organisation's value by keeping information confidential.

-  Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.



Skills, knowledge and experience required



  -  DNS fundamentals

-  Network fundamentals, including diagnostics and protocol analysis

(Tcpdump, wireshark, etc)

-  Working knowledge of complex telecoms IP-PBX switch hosting configuration components, including firewalls, load balancers, web and database servers

-  Well versed in Apache web server, PHP, MySQL VMWare

-  Ability to deploy, support, and diagnose real issues for a production environment

-  Experience with NIS, NFS, BIND, Sendmail SNMP, TFTP, Iptables, Quagga, Syslog, nagios

-  Proficiency with fibre channel switches and SANs a plus

-  Familiarity with Cisco CatOS and IOS and Juniper JunOS

-  Demonstrated analytical/problem solving ability

-  Scripting ability a plus

-  Experience with Broadsoft, ACME, SIP, VOIP, Cisco, Routers/Switches and general IP-Voice network management and support extremely desirable.

-  Network Performance Tuning

-  LAN Knowledge

-  Network Design and Implementation

-  Problem Solving

-  Strategic Planning

-  Multi-tasking

-  Quality Focus

-  Supplier management

-  Excellent communication skills, verbal and written

-  Good Time Keeping

-  Must be able to plan work, schedule task and activities and manage them in priority of urgency

-  Must have at least 5 years in B2B telecoms industry

-  Minimum of 5 years’ experience in Network administration and

-  2-3 years’ experience in Systems administration


Submit CV



Telesales Executive  - Southern Based


Inclarity is looking to appoint a professional telemarketer, with 3 years’ experience, and a proven track record of generating leads/appointments and identifying opportunities in the telecoms field.  The candidate must have experience of calling into the B2B environment and have skills that include getting past the gatekeeper to speak to decision makers.


Summary of duties

 

- Identify opportunities to create new business demand with

customers for hosted VoIP solutions.

- Maintaining prospect relationships through proactive and regular contact

-Recording of all activities in the company’s CRM system and other associated tools

- Work closely with sales team members for appointment and diary management

 

Skills, knowledge and experience required 


- Previous telemarketing and lead generation experience

- Excellent communications skills both verbally and written

- Able to demonstrate a high level of work commitment

- Be highly organised, self-sufficient and target driven

- Experience of working in a fast paced sales driven environment

- Evidence of achieving results

-Must be able to prove longevity in previous roles


Submit CV



Inclarity offers:

- An outstanding industry reputation

- An excellent culture and social working environment 

- Location in West London close to M40, M4 and tube stations

- Competitive salary with uncapped commission being equivalent to basic salary plus

monthly incentives 

- Benefits package

- Full marketing support to our sales operation

- Great team atmosphere


I joined Inclarity in as a telesales agent in 2012, since that time I have had the opportunity to move up within the business; this includes time in customer service, then progressing into sales as an account manager and most recently I have become a new business sales executive.  Inclarity has supported me through this career transition and provided me with the necessary training and guidance to enable me to succeed.


Ashley Wyatt, Account Manager