Join Inclarity and work for the UK’s most established hosted VoIP provider.

Account Manager/Business Development – Cloud Communications – UCaaS – Hosted Voice

We are currently looking for an experienced and versatile Account manager to join our Hammersmith based team. The successful candidate will have prior and recent UC and telecoms account management and business development skills with a good understanding of associated products.

Summary of duties:

Account Manager

• Partner and customer management
• Emphasis on both retention and increasing new business
• Consultative approach to up/cross sell/renewals
• Weekly reporting and performance analysis
• Opportunity management and forecasting
• Escalation point for non-customer service communication
• QBR and monthly direct/indirect meetings
• Work as necessary in both direct/indirect, following process and procedure (eg. onboarding, partner enablement, demos, trials etc.)
• Maintaining accurate reporting and account data using MS Dynamics CRM

Business Development

• Working with in/outbound sales initiatives
• Responsible for creation and fulfilment of the new business funnel
• Generation of quotations, presentations, and sales communications
• Creating and maintaining accurate records in the MS Dynamics CRM

What we require

• Excellent telephone and written communication skills
• Ability to build excellent customer relationships
• Effective time management skills to enable account management duties whilst generating new business opportunities
• Numerate with a good attention to detail to provide accurate and timely quotations to customers
• Working knowledge of Microsoft Outlook, Word, PPT and Excel
• Previous experience of IT systems for quotation, order entry and CRM
• A good understanding of the Telecoms and/or IT industry

What we offer:

• We are a fast-growing and innovative hosted Cloud Comms provider that is focused on providing the very best service to our Partners and Customers
• Inclarity Communications offers a professional, friendly and supportive environment
• Competitive salary and attractive on target earning