Join Inclarity and work for the UK’s most established hosted VoIP provider.

We’re always on the hunt for exceptional and ambitious people to join our team.  Job specs for upcoming vacancies will be posted on this page, but candidates with relevant experience and a strong desire to progress are always welcome to send us a CV.

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Technical Support Engineer.

Inclarity seeks a 1st line support engineer to work within a team of technical engineers, supporting external partners, customers and suppliers. You will need an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of client problems. You will be a motivated, enthusiastic and dynamic self-learner (with a can do attitude) who understands customer needs and who can prioritise/meet/exceed customer expectation.

The key duties of the post are as follows:

• Liaise between customer, 2nd/3rd line support and third party suppliers to troubleshoot, test, diagnose and resolve common VoIP phone system and broadband issues / faults.
• Where necessary, escalate issues or liaise with third parties
• Accurately record details of communication with clients and third parties
• Understand customer needs and technical problems. Offer or implement effective and timely solutions to problems and issues.
• Processing moves, adds and changes to current VoIP solutions in a timely manner
• Seek information and diagnose technical problems in a systematic way.
• Communicate clearly, concisely and politely both by telephone and in writing.
• Provide technical assistance and remote troubleshooting support.
• Take responsibility for your own personal development and training. Proactively drive knowledge transfer from other members of staff to bridge any product knowledge gaps you have
• Be highly responsive to all types of communications

Essential Skills

• Exposure to a helpdesk/support ticketing system
• Outstanding problem solving skills, resourcefulness, attention to detail, and communication skills, both verbal and written.
• Understanding of DSL products for businesses
• Knowledge and understanding of VoIP phone systems, including administering phone system changes (setting up call routing, ring groups etc.) and configuring a variety of different VoIP handsets.
• Understand and anticipate customer needs and requirements. Must be able to establish effective internal and external customer relationships.
• Excellent organisation and work management/multi-tasking skills.

Qualifications:
• Educated to A’level standard preferable.
• At least one years’ experience in a VoIP environment

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