Category Archives

Take a sneak peak at Akixi 2.2 due to release in November

In just a few weeks the Akixi call management & reporting service will be upgraded to software release 2.2 with improved navigation, user interface enhancements and a host of other new features. Here is a snippet of what's coming: Read-only reporting Supervisors Improved menu navigation On-screen walkthrough for new users Customisable report field names and column widths Report sub folders…

Read More icon

How businesses are turning the data they harvest into commercial advantage

Remember time everyone use to complain about data overload? You don’t hear that said too often these days and here’s the reason why. It’s true that today businesses produce more data that ever – almost every interaction we have with companies from sales to service is recorded somewhere as a data point. Today, that data is highly valued and for…

Read More icon

Management & Analytics – The Road to Man Management

The road to increased productivity frequently lies in effective man management; how do you know who is doing well in your sales teams or service department for example. And what about lost calls to your organisation? Do you know how many were lost? Who they were from? Do you know the value of each call you take. Carefully crafted sales…

Read More icon

Akixi management and analytics software Release 2.0

Working alongside Inclarity's hosted voice services is the Akixi call and contact analytics services. The cloud-based reporting software offers unprecedented insight into how your contact processes are working and how you can optimise them for a game-changing, ultra-responsive customer experience.  Akixi offers various service levels, from historic call logging to advanced real-time contact centre services, to suit businesses of all…

Read More icon

Metrics: Managing with Facts ‘What gets measured gets done’

The old adage of ‘What gets measured gets done’ has stood the test of time and is as valid today in the digital age as it was back in the day – only now we can automate the process of measuring business metrics and report upon them in real time. The benefits of reporting can spread wide and deep within…

Read More icon

How do you Measure Up? – The Value of Reporting

Looking at bottom-line results in areas such as spending, sales or profits doesn’t help you understand how or why you reached those results nor how to improve your performance. Similarly, how do you know if your clients are happy with your customer service department or perhaps fed up with long call queuing times? The fact of the matter is that…

Read More icon