Softphones play a larger part in business communications


OFCOM has reported a total of 6.4 million business fixed lines in use at the end of 2017, a significant drop compared to 8.7 million lines at the end of 2012. The industry is continuing to see a steady decline in the use of traditional telephone lines in favour of mobile and cloud-based services, where an increasing number of users are opting to use their mobile phone as their primary business communication device.