Contact Centre SolutionsJaci Hale2019-03-15T15:15:34+01:00
Our customers are important to us, and we know yours are important to you too.
That’s why we’ve put together a comprehensive set of contact centre solutions. Whether you have a physical centre or a team of phone-based employees, we’ll help you offer the best possible service to your customers.
Automated Call Routing
The intelligent call routing options of the Broadworks Call Centre help ensure that your inbound calls are always captured and answered by the next available agent, regardless of the size of your team, or where they are located.
Reports and Wallboards
You can gain valuable insight into your Call Centre activity by using Inclarity’s Akixi tool, which provides wall boards and other historical and real-time reports. These reports can be presented in tabular or graphical form, and can be automatically scheduled and repeated to suit the needs of your business.
Screen Pop and Contact Integration
You can also give your Call Centre Agents the Inclarity Integrator desktop application, which will screen pop on every call, and will report the caller’s name if it can match the number in your contact list or CRM address book.
If you need to record the calls of your Call Centre Agents then you can deploy Inclarity’s fully hosted and secure Call Recording solution. Storage can be extended to 7 years to support MiFID II compliance, if required. A suppression tool can also be deployed to support PCI DSS compliance.
You can nominate and elevate any number Supervisor users, who gain access to escalation, silent monitor and call barge tools. Supervisors can also use these features, manage calls, and control Agent statuses using the Akixi web portal.
Pay as You Use
You can flex up and scale down the size of your contact centre whenever you like, so you only ever pay for what you need.