Wouldn’t it be great if all your communications applications were always up to date?
Most people would agree with the sentiment but many are still stuck with legacy products and applications that must be upgraded on site by suppliers that charge you for the privilege of having their latest versions – after all it could just be a dressed-up bug fix!
Buying products this way comes with many drawbacks, not least of which is suppliers ‘saving up’ new features until they feel they have enough new functionality to get away with charging you that ‘upgrade’ fee.
At Inclarity we believe these legacy ways of providing communications technology have really had their day which is why we like to think of our solutions as being ‘Evergreen’ for our customers.
We can do this because our services are supplied on a cloud based model which means when we have new features all our users benefit from it immediately – no waiting for an expensive ‘whole number software release’ anticipated sometime next year.
That’s the benefit of the cloud; fast delivery, flexible cost – you pay for what you use, highly scalable as your business needs change and, of course, up to date products and features.
Today the work place is undergoing major changes; across the globe organisations are undertaking ‘Digital Transformations’ to mitigate against disruption in their native markets by focussing on customer centric strategies and improvements in business productivity.
Additionally, the make-up of the work force is evolving. The Millennial generation, which is now represented across a wide spectrum of roles within organisations, is being joined by its following cohort, Generation Z.
Why does this matter? Well, these employee grouping represent generations born in the digital age, they have the latest apps on their smartphones at home and want the same in the workplace. They want Next Gen Apps. (By the way, as at February 2018, 87% of UK adults have a smartphone.)
Inclarity recognises this which is why we supply cloud based enterprise class telephony and communications applications for business that empower them to stay relevant in their markets by being able to continually leverage the latest available features and functionality of a modern communications platform.
Here are just two examples of Inclarity applications that improve customer service and productivity.
Let’s start with call recording. You’re right, that’s been around for some time but legacy systems are hugely expensive to buy and maintain and just watch supplier’s eyes glaze over when you ask them about recording mobile phone calls.
However, Inclarity’s Dubber call recording works in the cloud and can record calls to and from any device, mobile or fixed line – yes, even Apple iPhones! There’s no expensive up-front costs and users pay just for the volume of service consume.
This trend of extending applications that are traditionally located in fixed offices to the mobile worker of today can also be seen in our Inclarity Akixi contact centres application where the office digital wallboard – used as motivational and information points for agents and managers to visually see company performance at a glance, are available in the palm of the manager’s hand on any smartphone – Apple or Android.
With Akixi mobile wallboard the contact centre manager can head off any call handing problems if they are on the road or in meetings. Business productivity and customer service levels soar!
Contact us to hear more examples of how innovation from Inclarity can help your organisation can improve productivity and improve customer service.