We live in a digital age where we demand almost instant gratification and delivery of what we need. In fact, as informed buyers, we know what we want and we want it now.
For suppliers this new and changing customer ethos presents many challenges.
In the ‘always-on’ society that we live in today news travels fast; a Twitter post about poor service can reach millions around the globe in an instant and expose organisations that have spent a generation building their reputation for service excellence floundering in the wake of the competitive threats they will undoubtedly be exposed to as a result.
No-one is immune and no threat can be entirely or completely eliminated. But, when it comes to networks, the right investments, careful planning and professional application can mitigate the risks.
Today, in the era of cloud based business application deployment, the resilience and robustness of the network delivering these applications is critical, which is why Inclarity maintains such a high focus on maintaining our own network.
With an up-time that is measured in years, the Inclarity core network comprising servers, session border controllers and located in two separate data centres provides the level of service excellence demanded by our users.
Sophisticated network monitoring tools managed by our network professionals continuously track performance and manage the threats as they arise whether they are from internal or external sources.
Our industry, as a whole, has witnessed a magnitude of attacks, the most common being web based denial of service (DDOS). We keeping everything secure by continuous monitoring in near real time to see what is happening using tools, dashboards and real-time analytics.
Good news also travels fast and we like to think that our network defines us and our commitment to customer service excellence.