Call Recording

There is an increasing requirement to record calls among all sizes of businesses, local authorities, financial service providers and government agencies. Apart from regulatory demands, call recording will enalbe you to use phone experiences for customer service, training, sales, and marketing intelligence purposes.

Together with our hosted VoIP telephony Inclarity offers a choice of call recording solutions which will give you peace of mind by keeping an online backup of call recordings on all or selected calls across your business

  • Keep an instantly accessible log of telephone calls and other voice
    communications for record-keeping and fact verification
  • Locate and review information to accurately reconstruct
    incidents as they occurred for investigation, dispute resolution and liability protection
  • Monitor quality, assess employee performance and provide
    personalised coaching and training
  • Improve customer satisfaction while reducing operational costs
  • Comply with the latest recording regulations and call handling standards