Whether your business operates a formal, established contact centre or it has teams of employees who are predominantly phone based, the Inclarity virtual contact centre can increase productivity while also improving the level of service to your customers.
Inclarity Hosted Contact Centre Solutions offer you the flexibility to provide automatic call distribution (ACD) capability to any employee regardless of location, enabling a true virtual contact centre environment.
What is more, with the flexibility of a pay-as-you-use model, you are able to scale up and down your contact centre in line with customer demand, only paying for capacity when it is needed.
A comprehensive call centre application that enables you to be more accessible and responsive to customers with automated call distribution, call queuing, screen-pop and extensive call reporting and agent management.
Automated call routing
Sophisticated call routing options enables you to determine which type of calls are automatically routed to which agent or agent groups, how these calls are queued and prioritised.
Provide real-time insight into your virtual contact centre operation, graphically displaying the performance information that your business requires.
Hosted call recording
Enabling the recording of each and every interaction for compliance, transaction protection or for agent quality monitoring.
Delivering key information about the caller and the associated campaign to the agent as the call is delivered and where appropriate, displaying the relevant desktop application onto the user’s screen.
Providing full visibility and control of agents with capabilities such as silent call monitoring, barge-in, escalation and agent call state.