Contact centre solutions

Our customers are important to us, and we know yours are important to you too. That’s why we’ve put together a comprehensive set of contact centre solutions. Whether you have a physical centre or a team of phone-based employees, we’ll help you offer the best possible service to your customers.

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Pay as you use

You can flex up and scale down the size of your contact centre whenever you like, so you only ever pay for what you need.

Automated call routing

Our intelligent call routing options can help you to decide which calls are automatically routed to which agent or group, how these calls are queued and how they’re prioritised.

Wallboards

These provide real-time insight into your virtual contact centre, graphically displaying the performance information that your business requires.

Compliance

We know how important compliance is for businesses today. We offer essential hosted call recording of each interaction for compliance, transaction protection and agent quality monitoring.

Screen pop

This gives your agents all the information they need when they’re taking calls. It also displays the relevant desktop application on the user’s screen when needed.

Supervisory control

With features like silent call monitoring, barge-in, escalation and agent availability, you’re always in control.