Pay as you use
You can flex up and scale down the size of your contact centre whenever you like, so you only ever pay for what you need.
Automated call routing
Our intelligent call routing options can help you to decide which calls are automatically routed to which agent or group, how these calls are queued and how they’re prioritised.
These provide real-time insight into your virtual contact centre, graphically displaying the performance information that your business requires.
We know how important compliance is for businesses today. We offer essential hosted call recording of each interaction for compliance, transaction protection and agent quality monitoring.
This gives your agents all the information they need when they’re taking calls. It also displays the relevant desktop application on the user’s screen when needed.
With features like silent call monitoring, barge-in, escalation and agent availability, you’re always in control.