Inclarity Hosted Unified Communications (UC) delivers improvements in the productivity of your staff and an increase in the level of collaboration across your entire organisation.
The Inclarity UC Client is a desktop application that helps you integrate your telephone activity with the rest of your business processes. UC users can access their contacts more easily, and can identify the context of incoming calls more effectively, leading to a boost in productivity and efficiency. When integrated with CRM, accounting or ticketing systems, UC users can instantly spawn or pop the relevant contact records to perform essential tasks more quickly. UC users can also use the integral Telephone Presence dashboard to see the real-time telephone status of their colleagues, and can instantly identify when these users are not available to take calls or call transfers. User collaboration on projects is improved by knowing when everyone is available to speak.
By enabling UC on your Inclarity Hosted Telephony, you are able to transform the way your users leverage business telephony with the following key capabilities.
Desktop Call Control
With Inclarity UC, users have full control over their telephony from their desktop app without the need to reach for the handset including dialling, answering, transfer, hold and hang up.
Inclarity UC natively integrates with your Outlook Contacts and Skype For Business. There are also options to integrate with the contact lists of many leading accounting and CRM applications such as ACT, Goldmine, Microsoft Dynamics, Salesforce and SAGE.
The status of each user is managed within Inclarity UC enabling each user to see in real time who is busy or available greatly improving the co-ordination and collaboration between users.
Users gain intuitive control of their personal telephony environment with the ability to set-up call forwarding, do not disturb and outbound number restriction.
Recent Calls & Call History
Users can quickly view a list of recent calls made or access a comprehensive call history of both calls received and calls made with the ability to click to dial.
Call Preview & Pop
The detail of every call you make or receive and previewed on your screen. If a number can be matched with your contacts then the full details of this contact will be displayed, with the option to pop the associated record.