We take pride in our availability. Our UK-based customer support centre is open 24/7, so you can always get through to one of our experts – even on Christmas Day.
We constantly monitor our cloud telephony (VoIP) platforms to make sure we’re always providing the highest quality of service. This hands-on approach means we detect and resolve many faults before you even realise there’s been a problem.
When we discover a fault, our team works promptly to fix the issue as quickly as possible. Once a fault has been fixed, the work is only half done; we then take proactive steps to make sure the root cause is found and resolved so that the same problem doesn’t reappear.
Even when things are running smoothly, we encourage you to get in touch with our experts to make sure you’re always getting the most from our hosted cloud telephony solutions.
We’re so proud of our excellent support services, we’d like to share some information from our average monthly performance states during 2016/17:
- 97% of our customers said they were happy with the support they received
- Callers only had to wait an average of 2 seconds to speak to one of our team
- Our average fix-time was under 2 hours
Our customers speak for themselves when they complete our ticket resolution survey: