Excellent customer support

At Inclarity, we believe that our customer service is unbeatable. Don’t take it from us – click the link  below to see what our customers think, or keep on reading to learn more about our proactive approach to customer support.

Read our customer testimonials

Accessible

We take pride in our availability. Our UK-based customer support centre is open 24/7, so you can always get through to one of our experts – even on Christmas Day.

Proactive

We constantly monitor our cloud telephony (VoIP) platforms to make sure we’re always providing the highest quality of service.  This hands-on approach means we detect and resolve many faults before you even realise there’s been a problem.

Quick resolution

When we discover a fault, our team works promptly to fix the issue as quickly as possible.  Once a fault has been fixed, the work is only half done; we then take proactive steps to make sure the root cause is found and resolved so that the same problem doesn’t reappear.

Expertise

Even when things are running smoothly, we encourage you to get in touch with our experts to make sure you’re always getting the most from our hosted cloud telephony solutions.

We’re so proud of our excellent support services, we’d like to share some information from our average monthly performance states during 2016/17:

  • 97% of our customers said they were happy with the support they received
  • Callers only had to wait an average of 2 seconds to speak to one of our team
  • Our average fix-time was under 2 hours

Our customers speak for themselves when they complete our ticket resolution survey:

Hear from some of our happy customers

As always the problem was resolved quickly
Business telecoms services provider North of England
Michael has been outstanding! He was extremely responsive to our client's needs. Please pass on my thanks.
Communications Company North East England
As always, top class support, immediate response and a happy customer. Thanks!
Telecoms Company Nationwide Service
Very satisfied with the response received and the outcome.
Healthcare solutions company Nationwide Service
The agent who resolved this issue for me was amazing, responds efficiently and keeps me updated on the tickets.
Media company London HQ
Paul acted promptly to resolve the issue for our customer. Thank you Paul.
Telecommunications provider London
Extremely helpful and patient guy.
Registered charity London based
Mazed was extremely helpful and got me up and running efficiently. Great customer service.
Medical services company Nationwide Service
Excellent service as usual.
Accountants Surrey HQ - nationwide service
Always efficient and good at problem solving.
Football leisure centres Scottish HQ - nationwide facilities
My incident took less than 10 minutes to resolve. Excellent!
Car service centres Surrey HQ - nationwide service
Excellent service as normal.
Schools network 64 Schools nationwide
Very happy with the service as always.
Network services provider Newcastle based
Efficient as always
Recruitment company Nationwide
Easy to talk to , Solved by problem in no time.
Asset Management company Cheshire based