At Inclarity, customer service is unbeatable.

Service uptime


Response time

5 seconds

Under 2 hours

Average issue fix-time


We practise what we preach! That means being at the end of the line when our customers call. Our London-based customer support team are available 24/7/365 to help you with any issues you have.

Quick resolution

We’ve been at the forefront of telephony for over 16 years. Our engineers and support staff have intimate knowledge across our platform and the partner vendors we work with. Issues are identified and rectified quickly.


Industry leading Broadsoft cloud architecture, the Inclarity hosted telephony platform is one of the most reliable cloud services available. As the first provider of VoIP telephony to the UK, we‘ve built up outstanding vendor relationships and technical knowledge that benefit our clients.


With 99.999% over 17 years and 100% up-time for 2017, 2018, 2019 and 2020, our resilient structure and key relationships with Broadsoft and other technology partners provide our clients with service continuity that is second to none.


Our constantly monitored cloud telephony (VoIP) platform makes sure we provide the highest quality of service. This hands-on approach allows us to detect and resolve many faults before you even realise there’s been a problem.


Our support phone line 0800 987 8080 is open 24/7, or why not try our self-help customer service portal?