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The Benefits of Hosted Telephony – Collaboration for Every Employee

Today, enterprises are encouraging collaborative working as a management ethos instead of working in traditional silos – on the basis that a more diverse set of opinions and inputs are more likely to arrive at solutions that will enhance productivity. With a hosted telephony solution access to tools and feature sets that rapidly enable collaborative working, for example, conference calls…

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How analytics can give you competitive advantage

Organisations today are often waist deep in business data and in danger of being utterly overwhelmed. The trouble is that we know the keys to successful decision making are somewhere inside this mountain of information but are unsure where to start looking. Decision makers have fairly limited cognitive processing capacity so consequently, when information overload occurs, it is likely that…

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New regulations for financial phone call recordings in 2018 – comply now or pay up to €20m fine

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