In just a few weeks the Akixi call management & reporting service will be upgraded to software release 2.2 with improved navigation, user interface enhancements and a host of other new features.

Here is a snippet of what’s coming:

• Read-only reporting Supervisors
• Improved menu navigation
• On-screen walkthrough for new users
• Customisable report field names and column widths
• Report sub folders
• Reporting on SIP trunk groups
• Bulk user upload wizard
• Copy selected reports across Supervisor accounts
• Exclude ‘Hold Time’ from overall ‘Call Talk Time’ statistic
• Super groups
• Collection of disposition codes after call has ended

We’ll let you know more in a few weeks time.

Inclarity has been working with Akixi for over 10 years, integrating their call management & reporting solution into our cloud communications services.