In just a few weeks the Akixi call management & reporting service will be upgraded to software release 2.2 with improved navigation, user interface enhancements and a host of other new features.

Here is a snippet of what’s coming:

  • Read-only reporting Supervisors
  • Improved menu navigation
  • On-screen walkthrough for new users
  • Customisable report field names and column widths
  • Report sub folders
  • Reporting on SIP trunk groups
  • Bulk user upload wizard
  • Copy selected reports across Supervisor accounts
  • Exclude ‘Hold Time’ from overall ‘Call Talk Time’ statistic
  • Super groups
  • Collection of disposition codes after call has ended

We’ll let you know more in a few weeks time.

Inclarity has been working with Akixi for over 10 years, integrating their call management & reporting solution into our cloud communications services.