In just a few weeks the Akixi call management & reporting service will be upgraded to software release 2.2 with improved navigation, user interface enhancements and a host of other new features.
Here is a snippet of what’s coming:
- Read-only reporting Supervisors
- Improved menu navigation
- On-screen walkthrough for new users
- Customisable report field names and column widths
- Report sub folders
- Reporting on SIP trunk groups
- Bulk user upload wizard
- Copy selected reports across Supervisor accounts
- Exclude ‘Hold Time’ from overall ‘Call Talk Time’ statistic
- Super groups
- Collection of disposition codes after call has ended
We’ll let you know more in a few weeks time.
Inclarity has been working with Akixi for over 10 years, integrating their call management & reporting solution into our cloud communications services.