White Papers

Giving you an understanding of the technologies and business benefits of cloud telephony and Inclarity's services

WHY SHOULD HOSTED TELEPHONY BE A PRIORITY FOR YOUR BUSINESS

There is much talk about hosted or cloud-based telephony and the rapid adoption of this new way of delivering business communications. However, as a business leader or the person responsible for delivering IT and communication services, is this just hype or something that really needs to be on your priority list?

This Inclarity Paper has been prepared to cut through the noise and provide you with a direct and concise insight into the relevance of hosted business telephony, the value it can deliver to your employees, your customers and your business.

FOUR QUESTIONS YOU SHOULD BE ASKING ABOUT BUSINESS COMMUNICATIONS

If information is king, then surely the most valuable tool that an organisation can put in place is one that enables and encourages highly effective collaboration. According to research conducted by Microsoft in 2012, most small to mid-sized businesses waste 10 to 20 percent of their work hours through the use of ineffective business communication tools. This paper outlines the four critical questions every organisation should be asking about their business communication and the value it delivers to the business.

HOW WE DELIVER A SECURE AND ROBUST HOSTED TELEPHONY PLATFORM

Voice over IP, by its very nature, requires IP network infrastructure. Therefore, the delivery of any VoIP service is subject to the same challenges and threats as any other kind of computer network.

It is essential to take precautions to protect the core network where the telephony platform is situated, but consideration must also be given to the state of the local network and the local broadband Internet connection